Coming soon
Keel
Visibility for Zendesk admins.
I spent years inside Zendesk instances, and I got tired of changing things blind — hoping a triggers edit or a routing change wouldn't quietly break something downstream. Keel is the tool I wanted: see your whole instance clearly, understand what a change will touch, and make it with confidence. In build now.
What it does
See the whole instance
Triggers, automations, views, and their dependencies in one clear picture — not scattered across admin pages.
Change without flying blind
Understand what a change will touch before you make it, so a small edit doesn't turn into a quiet outage.
Built from the inside
Four years as a Zendesk Support Engineer and a decade running support systems — the platform knowledge that shapes every decision in Keel.