Coming soon
Keel
Know what a change will break before you make it.
Visibility for Zendesk admins.
Zendesk will let you edit any trigger, automation, or view in seconds. What it won't show you is what else depends on that object. So you make the change. You find out later, from a user.
That's the gap. The admin surface was built for editing configuration, not for understanding it, and after more than ten years inside it I stopped believing that was ever going to change on its own. Keel is the other half: the whole instance drawn as one connected thing, so a small edit stops being a gamble. In build now.
What it does
See the whole instance
Triggers, automations, views, and the dependencies between them, drawn as one connected map.
Change without flying blind
Before you commit an edit, see what it touches. Blast radius, in advance.
Built from the inside
Four years as a Zendesk Support Engineer and a decade running support systems. Every decision in Keel comes out of that.